Support

Questions, problems, ideas? Email support@montobleu.com — a human reads every message, usually within a day or two.

Quick answers

The audio stops when I lock my screen

It shouldn’t — Eftly is built to keep playing with the screen locked, with controls on the lock screen. Make sure your ring/silent switch isn’t muting media, and check the volume. Still stuck? Email us with your iPhone model and iOS version.

How do I cancel or manage my subscription?

Subscriptions are managed by Apple: on your iPhone, go to Settings → your name → Subscriptions → Eftly. You can cancel there with one tap; the 7-day trial costs nothing if you cancel before it ends.

Can I restore my purchase on a new iPhone?

Yes — install Eftly, and your subscription is restored through your Apple account automatically. Because Eftly stores everything on-device only, your session history does not transfer; that is the flip side of collecting nothing.

Which iPhones are supported?

Eftly runs on iPhone with iOS 17 or newer. There is no iPad or Android version at the moment.

More questions are answered on the home page, in the FAQ.